We are located at:

Infra-Care Limited

11 Wivenhoe Business Centre

23-24 Brook Street

Wivenhoe

Colchester

Essex

CO7 9DP

 

 

How To Contact Us

If you have any queries or wish to contact us, please feel free to do so via any of the following methods:-

 

T:   01206 616408  

M: 07549 900121

sarah@infraredlighttherapy.co.uk

 

Or use our contact form.

Get social with us.

Customer Service With Infra-Care Ltd

Shipping & Delivery

 

We deliver free of charge to mainland UK addressses - an additional small charge may be made for Northern Ireland, Channel Islands, Isle of Man and Highlands of Scotland.  Please contact before purchasing, if your address is within one of the above areas.

 

Delivery is usually within 2 working days from the date of order.  An additional charge for Next Day Delivery (Urgent Orders) is £4 - please ring us directly if you require this service.  All orders are sent via a courier, and tracked.  You can supply us with a different shipping address to your billing address, please add this during the Checkout process.

 

Addresses that are incorrectly entered, resulting in a lost or undelivered package(s) will result in additional charges.  Please ensure the address is accurately inputted before you confirm your order.  We accept no liability for inaccurate delivery addresses.  Your order is dispatched following the successful processing and receipt of your payment in full.  This process which ensures your safety, and ours, against Credit Card Fraud, and can take up to 24 hours after you have placed your order, but we will send you confirmation of receipt of your order, payment and confirmation of shipping.

 

Please note, orders placed on a Friday or over the weekend, will be shipped early the following week (excluding Bank Holidays).  If for any reason you do not receive your order within 4 working days, please do not hesitate to contact us.  Please do make allowances for orders made over the Bank Holidays, weekend, and holiday periods.  

 

If for any reason there is a delay in processing your order, we will inform you immediately via email.  If no-one is in at your supplied shipping address, our courier will leave a card with full details of the consigment, their contact details to arrange either collection or redelivery of your package(s).

Deliveries Outside The UK

 

We ship to most countries outside of the UK, but if wishing to place an order, please contact us to order over the phone, so we can advise you of shipping costs.

 

Please note that most countries outside of the EU usually charges import duties.  Please check the allowances and duty for your country before placing your order.  Allow up to 7 working days for delivery outside of the UK, and in some cases, may take up to 2 weeks.

Returns & Replacements

 

We totally understand that on occasions mistakes can be made when ordering our products.  If you change your mind for any reason, we will refund you for any item that is returned to us unopened within 14 days of your purchase.

 

Customers will be responsible and bear the cost of any returns made to us.  We will charge £5 for our courier costs for returned items, and this will be deducted from the refund.

 

Damaged or faulty products should also be returned to us within 14 days of purchase.  We will exchange the items or refund in full, any product returned to us within this timeframe.

 

Ordering

 

Orders can be placed via email, telephone and online via our website or on Facebook.  If placing via the website, once order is placed, it will then direct you to the PayPal website to make the payment in full.

Payments, Pricing & Promotions

 

All prices shown on our website are inclusive of VAT.  We accept the payments for most credit and debit cards, including American Express.  It is the responsibility of the Customer to ensure all payment details are correctly entered onto our payment form.  Please ensure the billing address is registered to your card.

 

We take security of your personal information very seriously.We securely store your billing and shipping details, including any email addresses.  We do not store any card payment details.

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